iwaver F.A.Q

Before Ordering

Is it safe to shop on-line at Iwaver Shop?

At Iwaver Shop, we guarantee your privacy and on-line shopping safety.

All billing information is processed by PayPal.com, an online bank owned by eBay considered trustworthy today. PayPal is secured by multiple industrial security technologies including solutions from VeriSign. We do not store any credit card information.

We occasionally send out email promotions and newsletters to our customers. These e-mail are sent very sparingly (approximately 1 per month).

We will never share your personal and private information with anyone, and any personal information collected by us is only used to properly process and deliver your order.

What are the available shipping methods?

Iwaver Shop offers standard air mail-Air parcel by Hong Kong Post.

For larger or urgent orders, customers are welcome to choose EMS Express for faster delivery of products for a nominal upgrade fee to cover cost.

Does Iwaver Shop handle International orders?

Yes, we ship worldwide at no additional charge.

How are Tax and Customs duties handled?

Because Iwaver Shop sends products from Hong Kong (a free port), there is no sales tax or duties imposed by the Hong Kong government. Customers do not have to pay any sales tax or export duties when they purchase from iwaver shop.

Statistically, well less than 1% percentage of all iwaver shop .com orders have ever got opened by the Customs in customers' countries. If the package is checked by their country's customs office when the item arrives in their country, however, customers are responsible for import duties, tariffs, and taxes.

Although the chance of packages being Customs assessed is small, Iwaver Shop strongly encourages all customers to check with their local Customs office for any potential import taxes, duties, and tariffs. In addition, some products may require special licenses or permits to import (such as high powered lasers). Iwaver Shop is not responsible for products being confiscated by the Customs in customers' countries.

Can I trace the order with the tracking number?

All your item will mail with tracking number. Please feel free to check the mailing progress at

http://app3.hongkongpost.com/CGI/mt/enquiry.jsp

Do you ship to APO address or PO box?

Iwaver Shop will ship to APO address or PO box as well.

Why should I buy via Paypal?

PayPal is an eBay owned company. The advantage of using PayPal, as a customer, is that the merchant never gets to see any of your financial information.

When you checkout on a merchant's site directly, the merchant will receive your billing address, credit card number, expiry date, CVV/CVV2 codes, personal phone number, and other private information. This means regardless of how secure the site is, somebody will eventually get their hands on your personal and financial data.

When you checkout via PayPal, Iwaver Shop only sees the shipping address you specified in PayPal and optionally a telephone that you explicitly wish to share with us.

How can I contact PayPal by phone?

+1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll Free) +1-402-935-7733 (International) +1-402-935-2050 (International)

These phone numbers are also found on the Internet. PayPal may change the numbers without noticing us. For the latest phone numbers and other contact methods, please visit http://www.paypal.com/.

What do I need to checkout via PayPal and/or open a free PayPal account?

There is no special license or requirements to send/receive money through Paypal. Here is all you need to open a free account and pay via PayPal:

1. a valid email address, and 2. a valid credit card or bank account.

What payment methods do you accept?

Iwaver Shop accepts PayPal and Credit Card payment methods. With PayPal, you may pay via Credit Card, Debit Card, and Bank Accounts via EFT. These are all automatically performed by PayPal. You do not need to do any extra work. The checkout process is familiar and industrial standard.

Why is my credit card payment failed?

Payment with credit card may fail because of bank authorization and fraud prevention systems. If you are having trouble making a payment via Credit Card, you may contact your card issuing bank or PayPal directly. Here are PayPal's phone numbers:

+1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll Free) +1-402-935-7733 (International) +1-402-935-2050 (International)

What is 3D Secure on Credit Card Payment ?

3D Secure (3DS) is the new technical standard developed by Visa and MasterCard designed to combat online credit card fraud. It was developed by Visa to improve the security of Internet payments and offered to customers as the Verified by Visa service. Services based on the protocol have also been adopted by MasterCard, under the name MasterCard SecureCode. Cardholders who have registered for Verify by Visa or MasterCard SecureCode use their password to validate their identity whenever they make a purchase on a participating site.

Why should I use 3D Secure ?

The main advantage of 3D Secure is that there is a decreased risk of other people being able to use your payment cards fraudulently on the internet.

How can I get 3D Secure ?

If you're a VISA cardholder, please click here:

https://usa.visa.com/personal/security/vbv/index.jsp

If you're a Master cardholder, please click here:

http://www.mastercard.us/support/securecode.html

After Ordering

What is my order status? And how long will it take to process my order?

Once an order request has been received by us, you will receive periodic e-mails from us regarding the processing of your order. We will ship you the purchased iwaver after product's business days Wand you will receive an e-mail that contains the carrier tracking number (when available) for your order.

You can obtain your order status directly at iwavershop@gmail.com or Notice board with your order number (or transaction ID) and e-mail address.

Can I cancel my order after purchase?

Not satisfied with a product or shipment?

A. If you order has not been shipped from warehouse, you may cancel it for a full refund, by cotact us at iwavershop@gmail.com

B. If your order has already been shipped from warehouse, you may return the item in it's original condition (unused and unopened) to us postmarked within 30 calendar days of delivery .In that case we will refund you the payment excluding actual shipping fees already incurred. Actual shipping fees incurred are determined by the weight of each returned product and by the way it was sent (e.g. EMS, Hong Kong Air parcel).

When returning an unwanted product for refund, it is a must for customers to use a method of shipment with tracking number, as Iwaver Shop cannot be responsible for items lost due to its carrier while in transit.

C. If your item is defective, please see the return policy .

Here is a quick checklist if you are returning unused and unopened products for refunding (applicable to return type B above):

The items must be unused and unopened.

A customer service staff will inform you the actual shipping costs incurred (the non-refundable portion).

Proceed and send the returning items to the iwaver shop return address that we will inform you in emal reply. Note that the returning package must be postmarked within 30 calendar days of delivery.

When your items arrive at our return office, a staff will check the product and proceed with the refund (or store credit at your discretion). Please allow 1 week time for processing after your item is delivered at the product return office.

Refunds are sent to your payment account with a PayPal refund transaction ID.

How long can I receive your refund?

Refunds are processed within 1-5 business days after you received our confirmation on the cancelation, and the paypal refund can be seen in your PayPal account right away once it is processed. Once processed, you will receive a confirmation e-mail from PayPal. You may also call PayPal to verify your refund. Their USA toll free phone number is 1-888-221-1161.

How is the return policy?

Iwaver Shop.com iwavers, are produced by various professional iwaver manufacturers all over the place. All iwavers are in high professional function. While we strive to provide you with quality iwaver, a product might not perform as expected in rare case. You can ask for a replacement for defective iwaver.

Defective iwaver are exchanged within 30 days of shipment. Contact us at iwavershop@gmail.com and upload a picture or video file clearly showing the defect of the iwaver and we will give you a response within 24 hours (Monday to Saturdays excluding public holidays).

We recommend customers to keep the original packaging of the order until the items are found to be in good condition. Our customer care staffs may request that you send a picture of the original packaging to research on and help you resolve any iwaver or order related questions.

After 30 days from delivery the return shipping costs (both ways) will be the sole responsibility of the customer. We will still exchange your defective iwaver for a brand new one where possible.

When will a replacement be sent?

Replacements iwaver are treated the same way as that of new orders -- they typically arrive in 10 to 13 days. If a iwaver needs to be returned for replacement, the iwaver is sent after receiving the returned item.

How are warranties handled?

Repairs on iwaver are handled by the iwaver manufacturers and not by iwavershop, send back your iwaver and we will send your iwaver for repairment. One year free warrant.

If any item arrives damaged due to shipping, immediately contact the carrier. Keep all shipping materials and contact us immediately.